Personal concierge services are on the rise. With the emergence of digital and the desire for experiences over ownership, modern concierge companies are radically evolving to deliver exceptional services 24/7 to their affluent clients.
Modern affluent women and men know that time is their most precious resource. When you’re always connected and on the go, your time is the one thing you can never get back.
To help you save time and get privileged access to private events that money can’t buy, a luxury concierge is your perfect companion. It’s your secret weapon to unlock a world of exclusive experiences and VIP events.
Looking for a last-minute private jet to take you from New York to Miami over the weekend? No problem! Dying to get a front-row seat at the next Oscar ceremony? Done! Wanting to try the new Michelin-star restaurant in London? Your table is reserved for this evening. It’s that easy.
Well, nearly that easy. You first need to find the luxury concierge service that’s right for you.
To help you find the best lifestyle concierge to fit your needs, we’re reviewing the top 10 concierge companies in the world. Before jumping into the actual list, we’ll quickly look at what exactly is a luxury concierge. We’ll tell you why they might be relevant to you, and, more importantly, what you should pay attention to when selecting your concierge.
What is a luxury concierge?
A concierge is a person or a company that is available to help you in your day-to-day life. Their services can range from planning and booking your family holidays to making restaurant reservations or getting you access to special events. Some concierge companies also provide financial services. Others might focus on event organization or high-end travel reservations.
The word concierge probably comes from the old French word “comte des cierges.” The comte des cierges was a servant responsible for maintaining the lighting and cleanliness of medieval palaces.
Today’s concierge services extend far beyond just maintaining your candles lit. Concierges are highly skilled people who can add real value to your life by taking care of some essential and time-consuming tasks for you. They also have an extensive network to help you get VIP access to some of the most ultra-exclusive events and experiences around the world.
In general, you’ll find two categories of concierge services today:
- Personal concierge services: if you want to hire the services of a concierge for yourself.
- Corporate concierge services: if a company wants to provide concierge services to its employees as an extra benefit.
Why do you need a high-end concierge?
Not everyone needs a luxury concierge. Some people like to manage every aspect of their life themselves. But if you’re too busy and want to outsource some tasks, a personal concierge makes a lot of sense.
There are three main reasons for wealthy people to subscribe to a luxury concierge service:
- To save time;
- To get exclusive access to private events thanks to the concierge’s network;
- To outsource time-consuming and repetitive tasks.
Continue reading if one of these three reasons appeals to you.
How to select the best luxury concierge for you?
There are more concierge services available to you today than ever before. While the range of options is great, it can be hard to compare services and understand where their expertise truly lies. Here are three tips to help you select the best luxury concierge for you.
Know what you want your concierge to do
Before comparing concierge companies, you first need to think carefully about what it is you want them to do for you. Are you looking for a general lifestyle concierge? Or a company that specializes in organizing travel or dining experiences?
You’ll see in our list below that certain concierge companies specialize in specific areas. This gives them a greater depth of expertise. But you might feel constrained after a while if you want your concierge to take on more responsibilities.
Choose the level of support that you want
Some concierge companies are now offering the option to choose between membership packages and on-demand services.
Membership packages are the traditional form of concierge support. You pay a monthly or yearly fee to be part of the concierge program. In exchange, you get 24/7 support from your concierge, who will, over time, get to know you and anticipate your needs.
On-demand concierge services are a new kind of experience where you pay as you go. It’s more transactional and focused on getting particular tasks done on a more ad-hoc basis.
Think about the geographic location of your concierge
Even though most concierge companies provide dedicated service around the clock, their expertise and network might not be relevant if you’re traveling across the world.
Consider your lifestyle and decide if you prefer a concierge with experience in a particular state or country, or if you require the service of a global concierge company with a network of connections across the world instead.
The 10 best luxury concierge services in the world
Now that you know what a concierge is, why you might need one, and how to choose the right one for you, let’s look at the best options available on the market.
We’ve reviewed the 10 best luxury concierge companies in the world. The list is not a rank from best to worst, as each concierge specializes in a particular area. If they are on our list, it means that they provide exceptional value to their members.
You need to review them carefully and decide which company is best positioned to add real value to your lifestyle.
1. Quintessentially
- Coverage
- Global
- Membership price
- On request.
- Services
- Art, education, real estate, travel, personal shopping, private parties and celebrations, weddings and wine.
- Best for
- global travelers who want one network across more than 35 offices.
Founded in 2000 by Ben Elliot, Paul Drummond, and Aaron Simpson, Quintessentially is one of the best-known luxury concierge companies in the world. With more than 35 offices across the world, Quintessentially is a leader in global luxury lifestyle services.
With an average client net worth of $36 million, Quintessentially concierges have fulfilled some extravagant requests over the years. They’ve been able, for example, to close the Sydney Harbour Bridge for a wedding proposal or to arrange a private dinner on an iceberg.
Website: www.quintessentially.com
2. Innerplace Concierge
- Coverage
- Global (with a particular focus on the UK)
- Membership price
- Lifestyle £100 a month plus about £100 to join. Red from about £6,000 a year.
- Services
- Private members clubs, Restaurants, VIP events & tickets, Travel (Hotels, Villas, Jets, Experiences), Private parties & celebrations, Meet and Greets, Art, Business introductions
- Best for
- London regulars after members’ clubs, top tables and VIP events.
Founded in 2002 in London, Innerplace Concierge is one of the world’s most established luxury lifestyle concierges. With a restless demand for the exceptional, this award-winning members-only luxury concierge company offers crème de la crème access to the more glamorous side of life, with a bespoke, highly personal approach to your every wish and whim.
The luxury concierge company specializes in securing access for its members to private member’s clubs, the finest restaurants, and select VIP events. They also have expertise in everything from bespoke luxury travel to art and even business connections.
Innerplace Concierge focuses on London, where its influence is at its peak. Still, their unrivaled insider knowledge and exclusive, international connections allow them to cater to members worldwide.
With two unique tiers of membership, Innerplace Concierge caters to a select few UHNW individuals and families with their Red Membership and young, affluent professionals with their Lifestyle Membership.
Remarkably, they also offer a short-term Travel Club membership for visitors traveling to London and a Corporate Membership option.
Website: www.innerplace.co.uk
3. ELVIT
- Coverage
- London
- Membership price
- 30-day rolling membership, fee on request.
- Services
- private aviation, yachts, cars, stays, schools, clinics, household staff, tables and tickets, property management, maintenance, property search and acquisition, rentals.
- Best for
- families with a London home that needs running while they are away.
One call. Then stop thinking about it.
ELVIT has run a private office at 199 Knightsbridge since 2008. It works with a small number of families and takes the everyday problems of a London home off their hands: the burst pipe at midnight, the canceled flight, the six weeks away when somebody still has to let the technician in, check the house and pay the gardener.
Each family has one named manager. He knows the property, the staff, the contractors, the school calendar and the things that fall between them. You say it once; from there it is his job.
The phone is answered by a person, 24 hours a day. Every request is logged in ELVIT’s own Household Tracker, so the family can see what was done, by whom and when, instead of chasing to find out.
Property management and rentals are handled in-house. ELVIT is a member of Property Redress and is registered with the Tenancy Deposit Scheme.
Membership, not pay-per-request. English and Russian.
Website: elvit.co.uk
Contact: +44 20 3355 7833, info@elvit.co.uk
4. John Paul Group
- Coverage
- Global
- Membership price
- On request.
- Services
- Travel, dining, ticketing, shopping, wellbeing, daily errands, childcare, automobile, events, real-estate, rare items, unique experiences.
- Best for
- companies that want concierge service for their clients and employees.
Founded in 2007 by David Amsellem, the John Paul Group is one of the leaders in global corporate concierge services. The group helps companies provide exceptional services to both clients and employees through loyalty programs.
Accor Hotels acquired John Paul Group in 2016. The company now employs nearly 600 people worldwide, more than 400 of them concierges. Noteworthy request that they’ve been able to accomplish: renting a private Caribbean island for a “Robinson Crusoe”-themed trip.
Website: www.johnpaul.com
5. Knightsbridge Circle
- Coverage
- Global
- Membership price
- From $55,000 a year plus a $25,000 joining fee.
- Services
- travel, dining, private jet, event access, automobile, yachts, education, wealth management, bespoke event organisation, real estate, wellness.
- Best for
- UHNW members ready to pay $55,000 a year for invitation-only service.
Founded in 2012 by Stuart McNeill, a former American Express Black Card employee, Knightsbridge Circle is an invitation-only, very high-end private concierge service for the UHNWs. With a membership fee starting from $55,000 a year plus a $25,000 joining fee, Knightsbridge Circle helps busy individuals save time and get exclusive invitations.
The group helped organize a wedding vow renewal with the Pope and a private dinner in front of The Last Supper of Leonardo da Vinci.
Website: www.knightsbridgecircle.com
6. Pure Entertainment Group
- Coverage
- Global
- Membership price
- On request.
- Services
- dining, travel, unique experiences, VIP access, bespoke event organisation, shopping, transport, real estate.
- Best for
- bespoke events and tailored concierge work for HNW individuals and corporations.
You might have seen some of the Pure Entertainment Group’s work featured in the New York Times, Forbes, Elite Traveler Magazine, or Robb Report. Pure Entertainment Group is a global bespoke event management and luxury concierge company that was founded in 2007.
The company offers high-quality, highly tailored luxury concierge services to discerning high-net-worth and ultra-high-net-worth individuals and corporations around the world.
Website: purentonline.com
7. The Fixer Lifestyle Group
- Coverage
- United Kingdom, Central Europe, UAE and North America
- Membership price
- On request.
- Services
- home organising, lifestyle services, reservations, ticketing and travel.
- Best for
- sold-out tickets, from Paris Fashion Week to the Wimbledon final.
The Fixer Lifestyle group has over 12 years of experience managing UHNWIs and HNWIs demands. Based in the UK, the group specializes in providing luxury concierge services such as high-end restaurant reservations and access to VIP events. One of their most common requests from clients is to get access to sold-out shows such as the Paris Fashion Week, the Wimbledon final, or Premier League matches.
Website: www.the-fixer.co.uk
8. Velocity Black
- Coverage
- Global
- Membership price
- On request.
- Services
- travel, dining, event access, wellness.
- Best for
- app-first members who want upgrades and preferred rates on demand.
Velocity Black is one of the most progressive luxury concierges on our list. They combine deep human expertise with artificial intelligence to act as a lifestyle assistant that lives on your phone. Members get access to complimentary upgrades and preferred rates to major events, all at the press of a button.
Velocity Black was founded in the United Kingdom by ex-Goldman Sachs Zia Yusuf and Alex Macdonald with a team of ex-Amazon and ex-Uber executives. Capital One acquired it in 2023, and the concierge company has already delivered experiences across more than 60 countries.
Website: velocity.black
9. Nota Bene
- Coverage
- Global
- Membership price
- On request.
- Services
- travel and real estate.
- Best for
- travelers who want a concierge devoted to unique luxury trips.
Nota Bene started as a lifestyle magazine before evolving into a premium concierge company. Founded by Anthony Lassman, Nota Bene caters to discerning travelers seeking the most exclusive experiences. The team focuses on curating unique luxury travel experiences.
Website: www.notabeneglobal.com
10. The Billionaire Concierge
- Coverage
- Global
- Membership price
- On request.
- Services
- fine art, travel, real estate, yacht charters, jet charters, relocation and shopping.
- Best for
- invitation-only members sourcing rare watches, jewelry and yacht charters.
The Billionaire Concierge is an invitation-only high-end luxury concierge service working across the USA, the UK, the Middle East, Europe, Asia, the Caribbean, and Australasia. The company provides luxury lifestyle services to its HNW members, including shopping for rare watches and jewelry and celebrity chef private reservations.
Website: www.billionaireconcierge.com
Where these concierge services actually operate
Eight of the ten call their coverage global. Ask where their people actually sit, though, and the map shrinks to a handful of cities. That matters the night you need a table, or a car at the door within the hour, and the person arranging it is five time zones away.
London and Mayfair
Five of the ten work from London. Quintessentially opened there in 2000 and still runs the group from the city, alongside its travel, events and estates businesses.
Innerplace has worked in London since 2002, when former Merrill Lynch banker Tim Badham set it up. ELVIT and The Fixer are based in London too, and Knightsbridge Circle lists it among its eleven year-round cities.
| On the ground | ELVIT, Quintessentially, Innerplace, Knightsbridge Circle, The Fixer. |
|---|---|
| Best for | Members’ clubs, hard-to-get tables and sold-out tickets. |
| Members’ clubs | London’s private members’ clubs |
Geneva and Switzerland
None of the ten lists an office in Geneva. Ten Lifestyle Group, the London company behind many bank and card concierge services, has a Swiss office in Zurich.
| On the ground | None of the ten. Ten Lifestyle Group has an office in Zurich. |
|---|---|
| Best for | Swiss trips planned from Zurich or London. |
Monaco
Neither Quintessentially nor Ten Lifestyle Group lists an office in Monaco. BSI Lifestyle, a London company whose history goes back to 2013, opened a Monaco office in May 2019 and also runs a Dubai desk.
| On the ground | None of the ten. BSI Lifestyle has a Monaco office. |
|---|---|
| Best for | Race weekend and yacht season. |
| Members’ clubs | Monaco’s private members’ clubs |
Paris
John Paul was founded in Paris. David Amsellem started it there in 2007, merged it with the American firm LesConcierges in 2015, and sold it to Accor a year later. He kept about a fifth of the company and stayed on as chief executive.
Most of its work is for companies. Banks, carmakers and luxury houses hire John Paul to look after their own customers.
| On the ground | John Paul. |
|---|---|
| Best for | corporate and loyalty programs, and anything routed through French institutions. |
| Members’ clubs | Paris’s private members’ clubs |
New York
Quintessentially has offices in New York, Miami and Los Angeles. Knightsbridge Circle covers six American cities year round: New York, Boston, Palm Beach, Dallas, Miami and Los Angeles.
Ten Lifestyle Group also has a New York office, and most of its work comes through bank and card concierge programs.
| On the ground | Quintessentially, Knightsbridge Circle. Ten Lifestyle Group sits behind card-linked programs. |
|---|---|
| Best for | personal shopping, restaurant tables, and last-minute tickets. |
| Members’ clubs | New York’s private members’ clubs |
Los Angeles
Quintessentially has an office in Los Angeles, and Knightsbridge Circle covers the city year round. Ten Lifestyle Group has no office there.
| On the ground | Quintessentially, Knightsbridge Circle. |
|---|---|
| Best for | private aviation and hotel access, booked through a global network rather than a local name. |
| Members’ clubs | Los Angeles’s private members’ clubs |
Hong Kong
Quintessentially has an office in Hong Kong, and Ten Lifestyle Group has one in Central.
| On the ground | Quintessentially, Ten Lifestyle Group. |
|---|---|
| Best for | travel across Asia, and access that comes through a banking relationship. |
| Members’ clubs | Hong Kong’s private members’ clubs |
Singapore
Quintessentially lists Singapore among its locations, and Knightsbridge Circle covers the city year round. Ten Lifestyle Group also has an office there and mostly runs concierge services for banks and card issuers.
| On the ground | Quintessentially, Knightsbridge Circle, Ten Lifestyle Group. |
|---|---|
| Best for | relocation, regional travel, and anything that runs through a private bank. |
| Members’ clubs | Singapore’s private members’ clubs |
Dubai and the UAE
Quintessentially has an office in Dubai, and Ten Lifestyle Group works from Jumeirah Lake Towers. Knightsbridge Circle covers Dubai year round, The Fixer lists the UAE in its coverage, and BSI Lifestyle runs a Dubai desk. That makes five operations, three of them from the ten.
| On the ground | Quintessentially, Knightsbridge Circle, The Fixer. Ten Lifestyle Group and BSI Lifestyle also work here. |
|---|---|
| Best for | Private jets, hotel suites and hard-to-find watches. |
| Members’ clubs | Dubai’s private members’ clubs |
Resources and further reading recommendations about luxury concierge services
We used several authoritative resources to help us write this guide to luxury concierge companies. We recommend that you read them if you want to learn more about concierge services in general.
These are also great resources if you want to understand a particular aspect of the lifestyle service industry or want to stay up-to-date with the latest trends:
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- “Les anciens prisons de Paris.” Le Cabinet de Lecture et le Cercle Réunis: Gazette des Familles (in French), January 5, 1841.
- “Concierge services”, Wikipedia, 2019.
- “Hospitality services”, Wikipedia, 2019.
- “How concierge roles are changing in an internet age”, by Laura Koss-Feder, Hotel News Now, July 9, 2018.
- “Business Concierge Services Industry in the US: Industry Market Research Report”, IBISWorld, August 2018.
- “The Cultivation Of A Concierge”, by David Belcher, The New York Times, October 9, 2013.
- “The Hotel Concierge: A User’s Guide”, by Sophia Banay, Forbes, August 18, 2006.
- “Top Luxury Concierge Websites For The Super-Rich”, by R.L. Adams, Forbes, November 14, 2016.
Frequently asked questions
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