The 10 Best Luxury Concierge Services In The World

A luxury concierge saves you time and unlocks VIP access to exclusive experiences money cannot buy, and the world’s leading services include Quintessentially, Innerplace, John Paul Group, Knightsbridge Circle, and Velocity Black.

Personal concierge services are on the rise. With the emergence of digital and the desire for experiences over ownership, modern concierge companies are radically evolving to deliver exceptional services 24/7 to their affluent clients.

Modern affluent women and men know that time is their most precious resource. When you’re always connected and on the go, your time is the one thing you can never get back.

To help you save time and get privileged access to private events that money can’t buy, a luxury concierge is your perfect companion. It’s your secret weapon to unlock a world of exclusive experiences and VIP events.

Looking for a last-minute private jet to take you from New York to Miami over the weekend? No problem! Dying to get a front-row seat at the next Oscar ceremony? Done! Wanting to try the new Michelin-star restaurant in London? Your table is reserved for this evening. It’s that easy.

Well, nearly that easy. You first need to find the luxury concierge service that’s right for you.

To help you find the best lifestyle concierge to fit your needs, we’re reviewing the top 10 concierge companies in the world. Before jumping into the actual list, we’ll quickly look at what exactly is a luxury concierge. We’ll tell you why they might be relevant to you, and, more importantly, what you should pay attention to when selecting your concierge.

What is a luxury concierge?

A concierge is a person or a company that is available to help you in your day-to-day life. Their services can range from planning and booking your family holidays to making restaurant reservations or getting you access to special events. Some concierge companies also provide financial services. Others might focus on event organization or high-end travel reservations.

The word concierge probably comes from the old French word “comte des cierges.” The comte des cierges was a servant responsible for maintaining the lighting and cleanliness of medieval palaces.

Today’s concierge services extend far beyond just maintaining your candles lit. Concierges are highly skilled people who can add real value to your life by taking care of some essential and time-consuming tasks for you. They also have an extensive network to help you get VIP access to some of the most ultra-exclusive events and experiences around the world.

In general, you’ll find two categories of concierge services today:

• Personal concierge services: if you want to hire the services of a concierge for yourself.
• Corporate concierge services: if a company wants to provide concierge services to its employees as an extra benefit.

Why do you need a high-end concierge?

Not everyone needs a luxury concierge. Some people like to manage every aspect of their life themselves. But if you’re too busy and want to outsource some tasks, a personal concierge makes a lot of sense.

There are three main reasons for wealthy people to subscribe to a luxury concierge service:

1. To save time;
2. To get exclusive access to private events thanks to the concierge’s network;
3. To outsource time-consuming and repetitive tasks.

Continue reading if one of these three reasons appeals to you.

How to select the best luxury concierge for you?

There are more concierge services available to you today than ever before. While the range of options is great, it can be hard to compare services and understand where their expertise truly lies. Here are three tips to help you select the best luxury concierge for you.

Know what you want your concierge to do

Before comparing concierge companies, you first need to think carefully about what it is you want them to do for you. Are you looking for a general lifestyle concierge? Or a company that specializes in organizing travel or dining experiences?

You’ll see in our list below that certain concierge companies specialize in specific areas. This gives them a greater depth of expertise. But you might feel constrained after a while if you want your concierge to take on more responsibilities.

Choose the level of support that you want

Some concierge companies are now offering the option to choose between membership packages and on-demand services.

Membership packages are the traditional form of concierge support. You pay a monthly or yearly fee to be part of the concierge program. In exchange, you get 24/7 support from your concierge, who will, over time, get to know you and anticipate your needs.

On-demand concierge services are a new kind of experience where you pay as you go. It’s more transactional and focused on getting particular tasks done on a more ad-hoc basis.

Think about the geographic location of your concierge

Even though most concierge companies provide dedicated service around the clock, their expertise and network might not be relevant if you’re traveling across the world.

Consider your lifestyle and decide if you prefer a concierge with experience in a particular state or country, or if you require the service of a global concierge company with a network of connections across the world instead. We have broken down which of these services keeps staff in which city further down the page.

The 10 best luxury concierge services in the world

Now that you know what a concierge is, why you might need one, and how to choose the right one for you, let’s look at the best options available on the market.

We’ve reviewed the 10 best luxury concierge companies in the world. The list is not a rank from best to worst, as each concierge specializes in a particular area. If they are on our list, it means that they provide exceptional value to their members.

You need to review them carefully and decide which company is best positioned to add real value to your lifestyle.

1. Quintessentially

Founded in 2000 by Ben Elliot, Paul Drummond, and Aaron Simpson, Quintessentially is one of the best-known luxury concierge companies in the world. It now runs more than 35 offices, staffed by lifestyle managers who speak 51 languages between them.

With an average client net worth of $36 million, Quintessentially concierges have fulfilled some extravagant requests over the years. They’ve been able, for example, to close the Sydney Harbour Bridge for a wedding proposal or to arrange a private dinner on an iceberg.

Coverage: Global Services: Art, education, real estate, travel, personal shopping, private parties and celebrations, weddings and wine. Website: www.quintessentially.com

2. Innerplace Concierge

Founded in 2002 in London, Innerplace Concierge is one of the world’s most established luxury lifestyle concierges. With a restless demand for the exceptional, this award-winning members-only luxury concierge company offers crème de la crème access to the more glamorous side of life, with a bespoke, highly personal approach to your every wish and whim.

The luxury concierge company specializes in securing access for its members to private member’s clubs, the finest restaurants, and select VIP events. They also have expertise in everything from bespoke luxury travel to art and even business connections.

Innerplace Concierge focuses on London, where its influence is at its peak. Still, their unrivaled insider knowledge and exclusive, international connections allow them to cater to members worldwide.

With two unique tiers of membership, Innerplace Concierge caters to a select few UHNW individuals and families with their Red Membership and young, affluent professionals with their Lifestyle Membership.

Remarkably, they also offer a short-term Jetset Membership for visitors traveling to London and a Corporate Membership option.

Coverage: Global (with a particular focus on the UK) Services: Private members clubs, Restaurants, VIP events & tickets, Travel (Hotels, Villas, Jets, Experiences), Private parties & celebrations, Meet and Greets, Art, Business introductions Website: www.innerplace.co.uk

3. John Paul Group

Founded in 2008 by David Amsellem, the John Paul Group is one of the leaders in global corporate concierge services. The group helps companies provide exceptional services to both clients and employees through loyalty programs.

Accor Hotels acquired John Paul Group in 2016 and now counts over 1,000 concierges across 12 separate offices. Noteworthy request that they’ve been able to accomplish: renting a private Caribbean island for a “Robinson Crusoe”-themed trip.

Coverage: Global Services: Travel, dining, ticketing, shopping, wellbeing, daily errands, childcare, automobile, events, real-estate, rare items, unique experiences. Website: www.johnpaul.com

4. Knightsbridge Circle

Stuart McNeill founded Knightsbridge Circle in 2012, after running elite client service at American Express Centurion and launching its Centurion Card Elite Service. Membership is invitation-only. The standard tier starts at $55,000 a year on top of a $25,000 joining fee, and the one-to-one Exclusive tier costs $210,000 a year. Each personal manager carries four members.

The group helped organize a wedding vow renewal with the Pope and a private dinner in front of The Last Supper of Leonardo da Vinci.

Coverage: Global Services: travel, dining, private jet, event access, automobile, yachts, education, wealth management, bespoke event organisation, real estate, wellness. Website: www.knightsbridgecircle.co.uk

5. Pure Entertainment Group

You might have seen some of the Pure Entertainment Group’s work featured in the New York Times, Forbes, Elite Traveler Magazine, or Robb Report. Pure Entertainment Group is a global bespoke event management and luxury concierge company that was founded in 2007.

The company offers high-quality, highly tailored luxury concierge services to discerning high-net-worth and ultra-high-net-worth individuals and corporations around the world.

Coverage: Global Services: dining, travel, unique experiences, VIP access, bespoke event organisation, shopping, transport, real estate. Website: purentonline.com

6. The Fixer Lifestyle Group

The Fixer Lifestyle group has over 12 years of experience managing UHNWIs and HNWIs demands. Based in the UK, the group specializes in providing luxury concierge services such as high-end restaurant reservations and access to VIP events. One of their most common requests from clients is to get access to sold-out shows such as the Paris Fashion Week, the Wimbledon final, or Premier League matches.

Coverage: United Kingdom, Central Europe, UAE and North America Services: home organising, lifestyle services, reservations, ticketing and travel. Website: www.the-fixer.co.uk

7. Velocity Black

Velocity Black is one of the most technology-forward concierges on our list. It pairs deep human expertise with artificial intelligence to act as a lifestyle assistant that lives on your phone — members tap to arrange travel, dining, events, and one-off experiences, often with complimentary upgrades and preferred rates along the way.

Founded in 2014 in the United Kingdom by ex-Goldman Sachs banker Zia Yusuf and Alex Macdonald, Velocity Black was acquired by Capital One in 2023. The bank now backs the service. Membership remains application-only, and the app continues to deliver experiences across more than 60 countries.

Coverage: Global Services: travel, dining, event access, wellness. Website: velocity.black

8. Nota Bene

Nota Bene started as a lifestyle magazine before evolving into a premium concierge company. Founded by Anthony Lassman, Nota Bene caters to discerning travelers seeking the most exclusive experiences. The team focuses on curating unique luxury travel experiences.

Coverage: Global Services: travel and real estate. Website: www.notabeneglobal.com

9. Bon Vivant

Founded by travel aficionados Emyr Thomas, Bon Vivant is one of London’s leading concierge and lifestyle management services with global coverage. Their expertise naturally lies in luxury travel planning but also in high-end restaurant reservations and access to exclusive and sold-out events.

Coverage: Global Services: travel, dining, VIP access and ticketing. Website: bonvivant.co.uk

10. The Billionaire Concierge

The Billionaire Concierge is an invitation-only high-end luxury concierge service working across the USA, the UK, the Middle East, Europe, Asia, the Caribbean, and Australasia. The company provides luxury lifestyle services to its HNW members, including shopping for rare watches and jewelry and celebrity chef private reservations.

Coverage: Global Services: fine art, travel, real estate, yacht charters, jet charters, relocation and shopping. Website: www.thebillionaireconcierge.com

Where these concierge services actually operate

Calling yourself global costs nothing. Almost every company above does it, and most of them mean that someone will answer your call from another time zone. An office in your own city buys something different: local staff hold the restaurant relationships, know which club is worth joining, and can put a person in a car the same afternoon.

So it pays to check the map before you check the membership fee. Below are the cities readers ask us about most, who is actually there, and where the honest answer is a local name instead.

London and Mayfair

Six of the ten services here are British, and most of them run out of London. Quintessentially opened its first office in the city in 2000 and still runs the group from there, with its travel, education, and estates arms sitting alongside the concierge desk. Innerplace has worked the same city since 2002 and Bon Vivant operates from London too, while Knightsbridge Circle, founded by Stuart McNeill in 2012, names London among its five service cities. The Fixer works from elsewhere in the UK.

Searching for a Mayfair concierge specifically will not get you far, because none of the ten publishes a Mayfair address. The neighborhood has no shortage of small lifestyle-management firms trading on the postcode, and much of the access they sell is bought from the same London desks listed above.

On the ground: Quintessentially, Innerplace, Knightsbridge Circle, Bon Vivant, The Fixer. Best for: members’ clubs, restaurant tables, and event tickets. London relationships run deepest here.

Geneva and Switzerland

Geneva runs on private banking and the watch trade, so the demand is seasonal rather than nightly. Watches and Wonders brings the industry to the city once a year, and the same clients move up to Verbier and Gstaad for the ski months.

None of the ten keeps an office in Switzerland. Ten Lifestyle Group, the London company behind many bank and credit-card concierge lines, is the nearest global name with Swiss staff, and it sits in Zurich rather than Geneva. For Geneva itself, Le Bureau has worked the city since 2002 and remains a small operation. Founding partner Mencia de Rivoire and managing partner Dominique Rey run it for ultra-high-net-worth clients and politically exposed persons, in French, English, and German.

On the ground: none of the ten. Le Bureau covers Geneva, and Ten Lifestyle Group holds the nearest global office, in Zurich. Best for: discretion and Swiss logistics, handled by people who live there.

Monaco

Monaco is the one place on this page where the big names are simply absent. Quintessentially’s own directory runs to more than 35 offices without a Monaco entry, and Ten Lifestyle Group has none either. In practice the principality gets covered from London and Dubai desks, by staff who do not live there.

BSI Lifestyle is one of the few concierge companies to list a Monaco office of its own, alongside London, Dubai, Barcelona, and Nicosia. It publishes no founding date, so treat it as a smaller operation than the names ranked above.

On the ground: none of the ten. BSI Lifestyle lists a Monaco office. Best for: race weekends and yacht season, if you book through a London desk early.

Paris

John Paul is the Paris answer, and it is the only service on this list born in the city. David Amsellem founded it there in 2007, merged it with the American company LesConcierges in 2015, and sold it to Accor the year after while keeping a fifth of the business and the chief executive’s job. Its strength is corporate work. Banks, carmakers, and luxury houses buy John Paul to look after their own best customers.

Neither Quintessentially nor Ten Lifestyle Group lists a French office, so a Paris resident who wants a personal concierge rather than a corporate one is choosing between John Paul and the London desks.

On the ground: John Paul. Best for: corporate and loyalty programs, and anything routed through French institutions.

New York

New York is the best-covered city in the Americas, and Quintessentially has an office here that also runs Miami. Knightsbridge Circle publishes location pages for New York, Boston, Palm Beach, Dallas, Miami, and Los Angeles, the widest American footprint of any name on this list.

Ten Lifestyle Group has a New York office as well, though you are more likely to reach it through a bank or card concierge line than by buying a membership directly.

On the ground: Quintessentially, Knightsbridge Circle. Ten Lifestyle Group sits behind card-linked programs. Best for: personal shopping, restaurant tables, and last-minute tickets.

Los Angeles

Coverage thins out sharply on the West Coast. Quintessentially keeps a Los Angeles office and Knightsbridge Circle publishes a Los Angeles page, while Ten Lifestyle Group’s nearest desk is in Las Vegas.

For a city this size that is a short list, and the gap gets filled by small local firms. We looked at several and could not recommend one. None of them publishes a founding date, an address, or a track record you can check. That is the minimum before you hand someone your travel plans.

On the ground: Quintessentially, Knightsbridge Circle. Best for: private aviation and hotel access, booked through a global network rather than a local name.

Hong Kong

Hong Kong carries more weight than its size suggests. It is Quintessentially’s Asia Pacific headquarters, and the office works with banks and luxury brands across the region as well as with private members. Quintessentially also has offices in Japan, South Korea, Thailand, and India, so an itinerary that crosses Asia stays inside one network. Ten Lifestyle Group runs a Hong Kong office in Central.

On the ground: Quintessentially (Asia Pacific headquarters), Ten Lifestyle Group. Best for: travel across Asia, and access that comes through a banking relationship.

Singapore

Singapore has drawn a great deal of Asian family-office money, and concierge demand followed it. Quintessentially has a Singapore office, and Knightsbridge Circle publishes a Singapore page pitched at people moving to the country rather than visiting it. Ten Lifestyle Group works from Robinson Road in the financial district. It is the sort of operation that sits behind a private-banking concierge line rather than selling memberships to the public.

A Singapore specialist would be the natural recommendation here, and we do not have one to give. The local firms marketing to this audience publish no founding date, no office address, and nothing you can verify.

On the ground: Quintessentially, Knightsbridge Circle, Ten Lifestyle Group. Best for: relocation, regional travel, and anything that runs through a private bank.

Dubai and the UAE

Dubai is the best-served city in the Gulf. Quintessentially has a UAE office, Knightsbridge Circle publishes a Dubai page, and The Fixer names the UAE in its own coverage. Ten Lifestyle Group works from Jumeirah Lake Towers, and BSI Lifestyle lists Dubai alongside its Monaco office. That is five separate operations, three of them from the ranking above, and more depth than Geneva, Monaco, and Los Angeles have between them.

On the ground: Quintessentially, Knightsbridge Circle, The Fixer. Ten Lifestyle Group and BSI Lifestyle also hold Dubai offices. Best for: private aviation, hotel access, and sourcing rare items.

Resources and further reading recommendations about luxury concierge services

We used several authoritative resources to help us write this guide to luxury concierge companies. We recommend that you read them if you want to learn more about concierge services in general.

These are also great resources if you want to understand a particular aspect of the lifestyle service industry or want to stay up-to-date with the latest trends:

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• “Les anciens prisons de Paris.” Le Cabinet de Lecture et le Cercle Réunis: Gazette des Familles (in French), January 5, 1841.
• “Concierge services”, Wikipedia, 2019.
• “Hospitality services”, Wikipedia, 2019.
• “How concierge roles are changing in an internet age”, by Laura Koss-Feder, Hotel News Now, July 9, 2018.
• “Business Concierge Services Industry in the US: Industry Market Research Report”, IBISWorld, August 2018.
• “The Cultivation Of A Concierge”, by David Belcher, The New York Times, October 9, 2013.
• “The Hotel Concierge: A User’s Guide”, by Sophia Banay, Forbes, August 18, 2006.
• “Top Luxury Concierge Websites For The Super-Rich”, by R.L. Adams, Forbes, November 14, 2016.